Strategic Knowledge Management in the Age of AI

Discover how top European teams are cutting tool sprawl, saving time, and working more efficiently.

What you'll learn

Are you ready for the next era of knowledge management?

We asked 650 European decision-makers how they’re rethinking knowledge management in the age of AI.

Dive into the research to see how forward-thinking teams are cutting software sprawl, improving search and unlocking productivity, without adding more complexity.

Why simplifying knowledge is the key to faster, better work

How AI is helping teams cut busywork and boost productivity

What top teams want from their knowledge tools

How Gen Z is changing the way we manage knowledge

Explore the findings

Find out how AI-powered tools are helping teams move faster and do their best work.

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Strategic Knowledge Management in the Age of AI

How European organisations are boosting productivity and empowering the next-gen workforce

97%

of business leaders say effective knowledge management is vital for competitive advantage

How AI is redefining knowledge management

Despite near-universal agreement on the importance of effective knowledge management, most European organisations are still operating in disjointed ways. Fragmented systems, disconnected tools, and knowledge silos are stifling productivity and innovation, but AI offers a path forward.

92%

of European business leaders agree having access to reliable knowledge unlocks significant value to their organisation

90%

of Gen Z employees want simpler tools and better transparency, pushing organisations to adapt

Organisations using AI for knowledge management are

more likely to see significant cost savings than those without AI

81%

admit their current knowledge management processes need significant improvement

72%

lack a centralised, structured approach to managing knowledge

The hidden cost of
siloed knowledge

Without a centralised approach to knowledge, teams are missing opportunities to work more efficiently and collaboratively. The result is slower launches, unclear decision-making, and missed opportunities that directly impact the bottom line.

81%

of engineering, product and design decision makers say siloed knowledge delays product launches

87%

of IT decision makers report decreased employee productivity as a result

73%

of European business leaders are struggling with knowledge silos

The productivity cost of software sprawl

The more tools you add, the harder knowledge becomes to manage. Employees waste hours switching between systems and searching for information, with inefficiency compounding as tech stacks grow.

The average number of knowledge management tools used per organisation

87%

say increasing the number of tools reduces employee productivity

4.8

working weeks could be lost each year when employees search for information across multiple tools

Unlocking productivity,
time and cost savings with AI

AI-powered knowledge tools are already delivering results.
Organisations that adopt AI see faster decisions, fewer repetitive tasks, and tangible cost savings.

89%

expect or have realised cost savings from AI

46%

expect to see faster decision-making with AI

56%

of organisations are
already using AI to manage knowledge

88%

agree that Gen Z employees are driving demand for AI-powered knowledge management

The strategic shift toward smarter knowledge management

Tackling fragmented knowledge isn’t just a technology upgrade, it requires a strategic shift in how organisations treat and manage information.

European business leaders are increasingly focused on simplifying their tool stack, embedding AI capabilities, and fostering a culture of knowledge sharing.

48%

plan to improve search and retrieval of internal knowledge in the next 12 months

Top features that business leaders seek in a knowledge management platform

Given these challenges and priorities, what specifically should organisations look for in a platform that can effectively centralise, manage, and unlock their knowledge? Our research reveals several key requirements.

About the research

This report is based on a survey of 650 decision makers and executives working in IT, engineering, product and design leadership roles across Europe. All respondents worked in private-sector organisations with 100 or more employees.

Fieldwork was conducted in April-May 2025.

Unlock the full story

Dive deeper into the data and discover how AI is reshaping knowledge management across European organisations—from productivity gains to cultural shifts.

Thank you! Your submission has been received!

Oops! Something went wrong while submitting the form.

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